Privacy Policy

Depending on your role and the features you use, we process:

• Account and identity information: name, email address, phone number, Google/Firebase identifiers, profile image when available, authentication status, account role, permissions and workspace information.
• Property and occupancy information: property name, address and location details, floors, rooms, beds, occupancy, tenant assignments, property settings and relevant operational records.
• Tenant and tenancy information: tenant contact details, invitations, stay history, move-in and move-out dates, rent terms, deposits, charges, notices and related records. Owners or authorized managers may enter tenant information before the tenant has a RentKnock account.
• Rent and accounting information: invoices, rent periods, due dates, additional charges, late fees, amounts paid or outstanding, payment attempts, payment allocations, refunds or reversals where applicable, receipts, ledger entries and financial audit records.
• Owner settlement information: account-holder name, bank-account number, IFSC, bank and branch details, masked account information, payment-destination references, verification status and consent records required for payment settlement onboarding.
• Communications and service records: invitations, payment reminders, receipts, notices, complaints, support requests, WhatsApp delivery information and in-app or push-notification records as applicable.
• Technical and security information: app version, device and operating-system information, push-notification tokens, IP address, request timestamps, diagnostic logs, security events and activity necessary to maintain and protect the service.

Information may come from you, from owners or managers acting in connection with a property, from your use of RentKnock, from Google/Firebase sign-in, and from payment, banking or messaging providers involved in the services you choose to use.

For example, a property owner may add a tenant's name, phone number, rent amount and occupancy details so the tenant can be invited to access their records.

• Register and authenticate accounts and enforce role-based access.
• Provide property, room, bed, occupancy and tenancy management.
• Create and deliver invoices, ledgers, reminders, receipts and reports.
• Support payment initiation, provider verification, accounting, reconciliation and settlement onboarding.
• Support offline payment claims and authorized owner reviews.
• Deliver service communications through WhatsApp, push notifications or in-app notices, as configured.
• Manage software subscriptions, trials, entitlements and renewals.
• Respond to support and account-deletion requests, investigate disputes, prevent fraud and meet applicable legal obligations.
• Maintain service availability, diagnose failures and improve reliability and security.

RentKnock supports tenant rent payments through an integrated third-party payment provider, Easebuzz. Available payment methods, payment amounts and applicable charges are presented as part of the payment process. RentKnock creates and tracks payment attempts, invoices and ledger records and checks payment outcomes through provider information and verification processes.

Payment and settlement information necessary to process a transaction may be shared with Easebuzz and relevant banking or payment participants. Under the configured split-settlement arrangement, the owner's rent allocation is directed toward the approved owner settlement destination; applicable payment charges are handled according to the provider arrangement. RentKnock does not operate as the bank or escrow holder of the tenant's rent.

We may retain transaction identifiers, payment statuses, amounts, provider references, settlement records, refunds or dispute details, and payment-verification outcomes. A checkout response alone is not treated as authoritative proof of successful payment.

Where an owner chooses to enable online rent collection, RentKnock processes the bank and account-holder information the owner provides for settlement setup, verification, payment destination creation and related support. The owner is responsible for providing accurate information and confirming that they are authorized to use the nominated account for these purposes.

Bank-account numbers are stored in encrypted form in RentKnock's backend, and masked details are used where appropriate for display. Information necessary for the requested setup or operation may be shared with Easebuzz and authorized banking or settlement participants. We also maintain consent or authorization records, verification and activation statuses, provider references and relevant administrative audit records.

If an owner requests a correction or replacement of settlement details, additional verification or provider activation may be necessary. Earlier destination references and restricted financial or audit records may be retained where reasonably necessary to reconcile past transactions, investigate disputes or meet legal obligations, even after current bank details are updated.

RentKnock support will never ask you for an internet banking password, UPI PIN, card CVV or payment OTP. Do not include these credentials in support messages or documents.

RentKnock may let tenants report payments made outside the integrated online checkout, such as cash or bank transfers. These records may include the claimed amount, date, payment method, reference, notes and an owner's review decision. Claims and owner confirmations are recorded for operational accounting and dispute handling; they are not independent bank guarantees.

RentKnock uses Google Sign-In and Firebase Authentication for sign-in and account identity. Authentication data may include your account email, name, profile photo, unique identity and authentication tokens. These services process related data under their own privacy practices.

RentKnock uses normal app notifications, including Firebase Cloud Messaging where enabled, for account, property, rent, payment, reminder and service updates. Android may request permission to display notifications. You can manage app notification permissions through your device settings.

RentKnock may send operational WhatsApp messages, including invitations, reminders, payment updates and receipts, using approved messaging services and templates. To deliver them, relevant phone numbers, template information and message or delivery status may be processed by the messaging provider. Message availability depends on your contact details, service settings and the provider's rules.

For owner subscriptions purchased through Google Play, RentKnock processes the product or plan identifier, purchase tokens or provider references, subscription status, trial or renewal dates, entitlement information and related verification results. Google Play processes the purchase according to its own policies. RentKnock does not need your card CVV or Google Play payment password to verify a subscription.

We do not sell your personal information. We disclose data only as reasonably necessary to operate RentKnock, including to Google/Firebase for identity and notifications, Easebuzz and relevant banking participants for payment and settlement services, cloud infrastructure and database providers, Meta or messaging providers for WhatsApp communications, Google Play for subscriptions, and providers supporting security or customer assistance.

Owners and authorized managers may access property and tenant information according to their roles and permissions. Tenants can access their own applicable tenancy and payment records. Authorized RentKnock personnel may access relevant information for support, compliance, security, disputes and administration. Information may also be disclosed when required by law or a valid legal process.

RentKnock uses security measures appropriate to its services, including HTTPS transport, authentication, role-based access, backend validation, access restrictions, audit records and encryption of stored settlement bank-account numbers. No internet-based service can promise absolute security. If you suspect unauthorized account or payment activity, contact us.

We retain information for the period reasonably necessary for the purposes described in this Policy, taking account of the type of record, ongoing property or payment activity, applicable legal and tax requirements, security, fraud prevention and unresolved disputes. Different categories of information may have different retention periods; we do not apply a single period to every record.

When information is no longer needed for a lawful purpose, we take appropriate steps to delete or de-identify it, subject to applicable requirements and technical limitations such as secure backup cycles. Account access and contact records may be removed following verification of an eligible request, but invoices, payment and allocation records, settlement references, subscription histories and audit or dispute evidence may need to be retained for longer where permitted or required by law.

Retained information remains subject to appropriate access controls. Information independently held by payment, banking, authentication or messaging providers is also governed by their applicable obligations and retention practices. Deleting a RentKnock account does not itself reverse a completed payment or cancel a Google Play subscription.

• Request information about personal data processed through your RentKnock account, subject to applicable law and identity checks.
• Ask us to correct, update or address inaccurate personal information, including information entered by an owner or manager. Where appropriate, we may need to coordinate with the relevant property administrator.
• Request deletion of your account and personal information that is eligible for deletion, subject to lawful retention obligations.
• Withdraw consent for processing based on consent where applicable; doing so may affect services that depend on the relevant data. Other processing may continue where legally permitted or required.
• Manage notification permissions on your device and manage Google Play subscriptions directly through Google Play.
• Raise a privacy concern or grievance using the contact details below, and pursue other remedies available under applicable law.

We may request information reasonably necessary to verify a request, protect other users' data or locate the relevant records. You can request account deletion through our Account Deletion page, or contact us using the email below for other privacy requests. We will handle requests and grievances in accordance with applicable legal requirements.

Owners and authorized managers are responsible for entering property and tenant information lawfully and accurately. If you are a tenant and believe your details are inaccurate or have been added without authorization, contact the property owner or manager or RentKnock support. Information tied to completed financial or tenancy records may be subject to legitimate retention obligations.

RentKnock is intended for people authorized to manage or participate in PG, hostel and rental arrangements. It is not designed as a service directed to children. Owners and managers must use appropriate care and lawful practices when recording information relating to younger occupants, if applicable.

The Android app uses internet and network connectivity to communicate with RentKnock and may use notification permissions to display service alerts. Google Play Billing supports owner subscription purchases. Supported checkout flows may interact with external payment applications or the integrated payment provider. Permissions and technical capabilities can vary by Android version and installed services.

Online rent payments are verified through authorized payment workflows and payment-provider records.

Third-party providers operate their own systems and privacy policies. Links to or interactions with services such as Google, Firebase, Easebuzz, Google Play, banks and messaging providers are subject to the relevant provider's terms. We do not control their independent processing practices.

We may revise this Privacy Policy to reflect changes to our practices, services or legal obligations. We will update the date above and provide additional notice where appropriate.